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Gain Customers Online – Privacy Policy

Last updated: October 2025

At Gain Customers Online (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect:

  • Personal details: name, email address, phone number, and business name when you enquire, subscribe, or book a consultation.
  • Website data: pages visited, time on site, browser type, and location (via analytics tools).
  • Marketing data: information from emails you open, clicks, and campaign engagement.
  • Payment details: only when required for paid services (processed securely through third-party providers).

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide requested services.
  • Deliver marketing updates and newsletters (only if you’ve opted in).
  • Improve our website, products, and services using analytics.
  • Maintain internal records for compliance and business purposes.

We never sell or rent personal information.

3. Cookies & Tracking

Our website uses cookies to help us understand visitor behaviour and improve your experience. You can disable cookies in your browser, but some features may not function properly.

4. Third-Party Services

We use trusted third-party tools (e.g., Google Analytics, Zoho CRM, Mailchimp) to deliver and analyse our services. These providers comply with privacy obligations under Australian law or equivalent international standards.

5. Storage & Security

Your data is stored on secure servers within Australia or reputable cloud services. We apply technical and organisational safeguards to prevent unauthorised access, misuse, or disclosure.

6. Access & Correction

You can request access to or correction of your personal information by emailing gaincustomersonline@gmail.com. We will respond within 30 days.

7. Unsubscribe & Opt-Out

All marketing emails include an unsubscribe link. You can also contact us directly to opt out of communications.

8. Complaints

If you believe your privacy has been breached, please contact us. If unresolved, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.